Acquiring Business Communication Skills Necessary for Business Essay - 3

Acquiring Business Communication Skills Necessary for Business Graduates - Essay Example Since the beginning of time, human beings have interacted by using various methods of communication such as verbal and nonverbal cues, in an effort to understand each other and cooperate through different tasks. Communication can be described as the process of imparting, participating and conveying information from one individual to another using an appropriate channel. Communication involves four elements, which include the sender, the message, the channel and the recipient. In the business world, managers and employees need to communicate effectively in order to work towards achieving the organisation’s goals and objectives (Cheesebro, Linda and Francisco 4). General communication skills refer to the basic communication competences that people use in the society or family settings. General communication skills are necessary for effective interaction with others in an informal context. They help individuals to understand people and situations, resolve conflicts, show affection, build trust and establish serene environments that promote healthy interaction. General communication skills include nonverbal communication skills and verbal communication skills (Worth 6). Verbal communication skills consist of speaking and listening skills. In various contexts, normal communication process mainly involves conversations where words are used to exchange of ideas, views and information. For the individuals involved to understand each other during a conversation, intelligible speech has to be made and the recipients need to listen in order to comprehend the message. Speaking skills involve articulating one’s words to be brief, clear and concise (Robinson, Jeanne and Robert). This helps the recipients to understand each word and process it to form meaning. One also needs to use the right tone and volume when speaking in order to show

Pennsylvania Black Bear Research Paper Example | Topics and Well Written Essays - 500 words

Pennsylvania Black Bear - Research Paper Example Those with black color are prevalent in the east while the brown phases from blond to cinnamon are mainly found in the west (Shoemakera 15).An adult male bear weighs between 350 and 500 pounds while a female may have 150 to 250 pounds even though, some male bears go up to 600 pounds occasionally. Black bears rise to about three feet high when standing on all fours and from six to seven feet when upright. The sounds made by bears are distinctive ranging from growls, woofing and jaw popping. The females communicate with their cub through huffs and low grunts while the cubs whimper, chuckle and bawl. Other distinctive features of a black bear are the tracks. The footprints of the hind legs resemble those of man and the toes are five. The front foot of a bear is shorter than the rear foot which is long and narrow. The claws may at times be visible. Black bears are herbivores. They maintain movement mainly at night or early hours of the morning in search of food. They feed on a variety of things such as berries, corn, beechnuts, grass, carrion, honey and insects (Fergus 32). They fatten up before winter for hibernation at the summer and the fall periods during which they take most of the time to feed amount to a close of twenty hours a day and consuming close to 20,000 calories. During winter, they remain dormant and choose to remain in their dens which are made up of rock caverns, excavated holes and hollow trees, underneath trees, dead falls and bushy thickets. The heartbeat during hibernation slows down tremendously and the body temperature drops. At this period, bears do not feed drink or pass body fluids such as urine (Gordon 45). The most prevalent season for mating is between early June and mid- July during which bears become very aggressive to one another. In January, sows give birth mostly to a litter of five. The newly born cubs are toothless, sightless and have less hair that is inadequately distributed on

The Principle of Double Effect Essay Example for Free

The Principle of Double Effect Essay The Principle of Double Effect (PDE) states that it is â€Å"morally permissible to perform an action that has two effects, one good and the other bad† (Harris, 71) if certain stipulations are met. A person would need to make use of the Principle of Double Effect in any situation in which there is what would also be called a moral quandary. A situation in which an action must be performed to achieve a good, but as a result of achieving that good, a bad is also achieved, would be cause to make use of the PDE. The PDE is basically a morality barometer—yes, this effect is bad, but how bad is it really when taking this good into consideration. The PDE strives to determine whether an action full of gray moral area is ultimately morally permissible, and it does so by judging the action through a number of set criteria. These criteria are, in brief, as follows: (1) The act in itself is morally permissible; (2) The good effect from the act cannot be achieved without the bad effect occurring as well; (3) The bad effect is merely a side effect, and not the means through which the good effect is achieved; (4) The good and bad effects are both equally balanced in importance (Harris, 71). In order for the action to be considered morally permissible, all four criteria must be fully met. Take, for example, the story of Mary and her ectopic pregnancy. Mary and her husband are practicing Catholics, and as such they have very strong beliefs against abortion and do not want to do anything that would go against the Church. However, regardless of the course of treatment chosen, Mary’s baby is lost, so this element should automatically be discounted as a determining factor. This in itself is a gray area. The four choices of treatment that Mary is given all have their own set of risks—some have higher risks to her, the mother; others have risks to the future of Mary’s and her husband’s efforts to have another child; all ultimately mean the termination of her pregnancy. Mary’s options include waiting for the egg to pass naturally, which poses a high risk to her the more time passes; taking a drug to thin the egg and force it to pass on its own; one surgery with a risk of making conceiving difficult in the future as well as the common surgical risks to Mary, and another surgery with less risk of complications in the future but also with the common risks of surgery. Because the pregnancy is lost regardless, I would advise Mary on deciding on a course of treatment as quickly as possible, because it is morally right to save oneself. She has already agreed to get treatment, given that the treatment doesn’t violate the Church’s teachings and that she can still bear children in the future. Because of the different levels of risks involved with each procedure, I would recommend the drug therapy. Both surgeries are risky due to the fact that they are surgeries, and the one is even riskier because it can lead to complications in Mary getting pregnant later. The option to let it pass naturally is probably more in line with the Church’s teachings, but it puts Mary at too great a risk and the pregnancy can’t be saved anyway. I would be loathe to think that any Church would encourage waiting it out so as not to be actually physically performing an abortion, when it is a given that the embryo will die regardless. Unfortunately, taking the drug treatment does not fully satisfy the criteria of the PDE: first, the act itself of a woman taking a drug to save her life is morally permissible. However, it is not necessary that she receive this treatment (or any other, for that matter) in order to survive. She can still survive without treatment; it’s just that the risks of her not surviving (or causing damage to her fallopian tube) is greater—note, NOT imminent. Second, there is no way for the good effect (saving Mary’s life) can be achieved without the bad effect (the embryo being killed)—especially when considering that the embryo is dead regardless. This bad effect is unavoidable because if she waits to pass the embryo on her own, she could die too. Third, and this is where the treatment fails to satisfy the PDF criteria, the bad effect is the means of achieving the good effect. The â€Å"abortion,† for what it’s worth, is the only way to guarantee Mary’s life will be saved—and that goes for the drug treatment as well as both surgical options. The fourth criteria is, however, satisfied because the death of the embryo—again, especially considering it will die regardless—balances saving Mary’s life. Based on the third criteria of the PDE, the only morally permissible way to â€Å"treat† this problem is to wait for the embryo to pass through the fallopian tube naturally, putting Mary at the greatest risk. All other options, despite how ridiculous it might be to even be referring to this as an â€Å"abortion,† especially considering the embryo will die regardless, require that the abortion, for what it is, must be performed in order to reduce the risk to Mary’s life. Therefore, no treatment is morally permissible and Mary has to take her chances.

Consumer Behaviour In Hotel Industry Marketing Essay

Consumer Behaviour In Hotel Industry Marketing Essay Understanding of customers as well as customer behaviour is the key success factor in marketplace, either nationally or internationally. Consumer behaviour refers to the study of individuals, groups, or organizations and the processes they use to select, secure, use, and dispose of products, services, experiences, or ideas to satisfy needs and the impacts that these processes have on the consumer and society (Hawkins et al., 2010). Hawkins et al. (1992) defined it as a process of a study of economic, social psychology, sociology as well as cultural anthropology in order to endeavours to understand the customer purchasing and lifestyle. The basic requirement for operating a business is to build, retain and satisfying customers. Lack of understanding consumer behavior will lead to difficulty in retain and satisfying (Kim et al., 2001). For instances, a new chain hotelier need to has the capability in understanding the current as well as future behaviour of consumers. It is essential for a new chain hotelier to expect the prospective increase in customers demanding for future, food and beverage services in certain area and the number of rooms. 2.8 Consumer Behaviour in Hotel Industry Hospitality is a unique industry provides a range of substantial products as well as insubstantial services, for example accommodation, atmosphere, food and drink and spa service. Thus, consumer behaviour is predominantly complicated and significant towards hotel industry. Prominently, hotel industry is highlighted on customer experience and customer experience in great extent straight influence customers feelings, attitudes, and buying intentions. Consequently, lead to a subsequent behaviour (Whitford, 1998). Hospitality experience is particularly broad and diverse. It will be different from customer to customer for instance leisure guests behaviour is different from business. Hotel tends to develop and monitor visitor understanding to make positive relative relationship with consumers as potential guests spill major consideration on satisfaction and experience when decide on a hotel. According to Zeithamal et al (2003), customer satisfaction could give rise to guest loyalty. However, Kotler et al., (2003), Reid Bojanic (2009) argue that customer not necessarily will revisit again due to the variable of customers expectations even though when a customer is satisfied with high hotel experience quality delivered. For example, a customer is prefers to look for something new and fresh as he or she is bored of the hotel he or she used to stay. Besides, customers expectation most likely influence by pre- purchased form of hotel industry in some extent. Hence, hotel customers have valid reasons and right to select the hotel rather than the hotels competitors and revisit over and over again only if the hotelier understanding customers behaviour and providing constant satisfaction (Keller, 1993). Customer is a key player for an organization. Every successful business is customer driven. Therefore, marketing is the method to build long term relationship with customers. This is the key intention of the organization towards the customer (Kotler, 1983). In other words, profit maximisation is the fundamental objective to run a business, whilst customer is the key source of profit, thus with the purpose of achieve competitive advantage in market place, the organisation should position customer in priority place, which to great extent based on understanding customers and their behaviour. An organisation will find hard to sustain if they ignore the important of understand customer behaviour (Kim et al., 2001). Hawkings et al., (2010) defined customer behaviour as the study of organisations, individuals, or groups also the procedure they employ to dispose, secure, use and select of services, experiences, products, or ideas to satisfy requirements as well as the consequences on the cus tomer and society that result from these processes. As stated previously, customer behaviour is particularly complicate in hotel industry because of some natures of hospitality. Vitally, customers understanding are given by both intangible services and tangible products. The example of intangible services such as spa treatment or atmosphere while tangible products such as food and beverage or accommodation. The feelings, emotion and purchase intention of customers could affect the quality of consumers experience whereby can be variable also different from one to another. As a result it increase difficulties of monitoring and control (Whitford, 1998). Meanwhile, customers satisfaction may shattered by the advance payment approach of hospitality industry due to the expectation gap in their psychological value. On the whole, customer loyalty could be vitally affected by consumer satisfaction but this interrelation is not typified in hospitality industry (Zeithamal et al., 2003).That is a chance that customers may decide not to revisit al though the hotel meet their requirement and achieve satisfaction. This is due to the same products or services provide. For the reason, customers are desire for new environment and they might tire with the hotel they often stayed with (Kotler et al., 2003, Reid Bojanic, 2009). As a result, Keller (1993) claimed that customers are motivated with valid reason to faithful to some hotel, which possibly will enhance profitability for the hotel company provided that they presenting constant satisfaction by clearly understanding consumersbehaviour (Bowen Shoemaker, 1998). Profitability would accelerate approximately 100% if that is given rise of five percent consumer retention. Furthermore, the cost of obtaining new consumer is much more expensive (Reicheld and Sasser, 1990). Primary data Primary data is the first- hand experience collected from the research. Primary data has the greatest originality characteristic where hardly to be modified by human beings and has not been published yet which is including observations, interview and questionnaire (Sekaran and Bougie, 2010). Besides, primary data has it owns greater validity in which it is generally right when the secondary is unavailable or insufficient to respond the research question (Ghauri, 2005). However, it is time consuming and costly to collect primary data due to the limitation of sources for primary data. Secondary data Secondary data is the second-hand data which is collected by someone else others for some other purposes instead of the researcher including both raw data (such as, organisationsdatabases, payroll details) and published summaries (such as, journals, periodicals) (Saunders et al, 2003). The advantages of secondary data are the variety of sources and it is easy to access. The reliability and validity of secondary data are lower than primary data due to it can be easily obtained and manipulated by human beings. Having judged advantages and disadvantages of the two types of data, and according to the purpose of the study, primary data will be collected through a questionnaire to investigate customers opinion about their which can attract them come back to the hotel. In spite of many difficulties may faced when collecting primary data, it is still perceived as the most reliable and authentic source of data (Ghauri, 2005). The questionnaire is deemed most frequently used strategy in busine ss and management research as it enables the researcher to economically collect a large amount of data from a sizeable population as well as easily explain and compare. As for the question design, according to Saunders (2003), close question is usually quicker and easier to answer, as minimal writing required; hence all questions in this survey are close-ended designed. Two types of closed question are employed the questionnaire: category and rating questions. For one thing, category questions are used for the first part of the questionnaire to ask personal information including gender, age, occupation, nationality, as well as income. In the mean time, having considered the age and income relate to individual privacy, the question is only asking the age group and income range instead of specific figures. Individual information is necessary simply because these attributes will significantly affect their hotel choice and preference. Also, category questions still applied to the second part which about respondents behavior towards hotel choice and reasons, since category question are suitable for behaviour or attributes (Saunders et al., 2003). The thi rd portion is in regard to respondents opinion and suggestion towards the special reason or some advice for the Jingdu Hotel. Therefore, the Likert-style rating scale with five point are appropriate for third section, as what Saunders (2003) suggested, opinion data is most frequently collected by rating questions, especially Likert- style rating scale, in which the respondent is asked their agreement level. A ranking question will not be taken into account, as it usually takes relatively longer time to finish by asking the respondent to place thing in rank order. Additionally, a covering letter will be accompanied to explain the solo academic purpose of the survey and express gratitude for their kind corporation. Dillman (2000) suggests the covering letter could to some extent improve the respondent rate. According to Sekaran and Bougie (2010), sampling is the process of selecting a sufficient number of the right elements from the population. It is to great extent influence the effectiveness of the research. This research is concerned with the customer loyalty strategies in Jingdu Hotel, and the questionnaire aims to investigate customers preference towards the Jingdu hotel. Hence, the population would be all customers who have experienced or attempt to have an experience in this hotel. According to Saunders (2003), non- probability sampling is most practical for exploratory research when the sample size is ambiguous and unsuitable for probability sampling. In this study, in order to improve the effectiveness of the survey result, the sample size has been limited to customers who have stayed with international hotel chains, since those customers may better understand the international hotel companies than those people have no international hotel experience. At the same time, the conve nience sampling will be employed to conduct the survey, as it can quickly and easily obtain the sample (Saunders, 2003). Specifically, questionnaire will be sent to these customers who are already joining this hotel when they are checking-in or checking out to ensure the validity and reliability of the answers. 3.5 Reliability and Validity It is critical to evaluate the reliability and the validity to minimise the error when carrying out the research (Saunders et al., 2003). Since this research will collect primary date through questionnaire, factors may affect reliability and validity will be the questionnaire design, structure of the questionnaire, sampling, and the respondents. 3.5.1 Reliability According to Joppe (2000), reliability often refers to the extent of the results are stable over time, whether the procedures of collecting data, as well as the findings are consistent. Kirk and Miler (1986) identify three factors of the reliability in quantitative research, which related to: repeatability, stability, and similarity within a given period of time. Moreover, there are four threats towards reliability mentioned by Robson (2002) that: subject or participant error, subject or participant bias, observer error, as well as observer bias. 3.5.2 Validity According to Saunders et al., (2009), validity is concerned with whether the quality of the research measurement and the research results are trustworthy and scientific. Three types of validity have been defined: construct validity, content validity and criterion-related validity. Wainer and Braun(1988) assert the main validity in quantitative research is construct validity, which refers to the initial concept, notion, question or hypothesis that determines which data is to be gathered and how it is to be gathered. In this research, in order to enhance the validity, the questionnaire was tested carefully to avoid errors owing to ambiguity or misunderstanding. The researcher uses clear instructions and simple wording to ensure that the responses will be valid. At the same time, all questions are close- end type to ease respondents in order to maintain the objectiveness and validity, as according the suggestion from Foddy (1994), closed questions can be relatively easy and efficient to answer from respondents. Additionally, the length of the questionnaire has been controlled to 15 questions to ensure participants who can complete within 5 minutes and hence to avoid the low respondent rate. The covering letter accompanied with the questionnaire to explain the only academic purpose of the investigation and guarantee the confidentiality at the same time. The questionnaire has been improved by a pilot test to ensure the feasibility and avoid ambiguity.

The Old Barn Essay -- Descriptive Essay Examples, Observation

The Old Barn Having a special place is like having an invisible friend. It means the world to you, but nothing to the guy next door. It is not so often I get an opportunity to sit down and really see what is out there. I am able to sit in my special area in total peace and quiet for as long as I choose to do so. Anyone with noisy roommates knows just what I am talking about. Peace and quiet with kids in the house is extremely limited and you will usually do anything to be able to enjoy the silence. Having a place of my own is very special. It allows me to do the vast amounts of activities that I am not able to do in normal everyday life such as reading, thinking, and just being alone. I always go to a special barn when I want time to myself. No one ever knows I am out there and wouldn't even think about coming there to look for me because it is so dirty and old. The barn is quite a good distance away from the house. Making it even more secluded and empty. I can't hear or see any of my relatives from the window in the ban, which is an extra bonus for me. As I look at my barn I can tall it is very old and very run down. it hardly gets used and is full of old tractors. Relatives, now, that says a lot right there. Yes, I have them too. Those really nice relatives that tease me all the time because they still feel like I am just a little brat because I am so much younger then them. Those uncles that still talk to me like I just popped out of my mother's stomach. This is always and will always be a great reason for me to leave any area where anyone related to me happens to be. If you are in my shoes you are stuck in the middle of all of your relatives. Half of them are five or more years older then... ...communication between me and any other humans. This is my time, I do not have to live by the statement "you are on my time now", because this is my time and only my time. I can act as I please , think as I please, and be who I please. For this one single moment in time when I am in my special place I can go by my own rules. It is almost like for once you are your own boss and you live in your own little world, ruling just yourself. These are the reasons why I need my special place. Without a place to go I would probably have an ulcer. I believe that everyone needs a place to go to get away from it all. It is an opportunity to explore a new and unique world all of my own. I can enjoy activities that I once got to enjoy when I was a kid, I can think through all the problems in my head, and most of all, I can get away from those people who give me the ulcer.

Too Bare Hamlet :: essays research papers

A son’s tragedy, a brother’s betrayal. A story of responsibility and revenge is that of William Shakespeare’s tragedy Hamlet. The theme in the play Hamlet is one that is great in age and remains present even in today’s entertainment. A modern story which shares this theme is Disney’s The Lion King. The characters Simba and Hamlet are the main characters in both stories and both share many similarities. Treachery from within the family was the cause of both character’s losses, and the initial conflict of the entire story. Along with major characters, the stories also share similar secondary characters. The characters Rosencranz and Guildenstern can be compared to the Disney characters Timon and Pumbaa. The Lion King and Hamlet share a common theme and reflect one another. The Prince of Denmark, the Prince of the Pride Lands, Hamlet and Simba are the main characters of both stories and share similar situations and traits. Both characters think highly of their fathers and share a close bond of love with them. "With all my love I do commend me to you"( II I 184 ), proving that Hamlet not only loves his father but also respects and obeys his wishes. "I was just trying to be brave like you." Simba says this to his father showing how much he looks up to him. Hamlet and Simba delay their action of revenge over their father’s death. The loss of the fatherly figure leaves Hamlet extremely depressed, and Simba with feelings of guilt and without a teacher. Each character runs from their responsibility, although they both know what must be done inside. It is remarkable that such similarities exist in the conflicts and actions of both characters. Hamlet and Simba are betrayed by their uncles whom murder their fathers in order to fulfill their own ambitions. Scar and Claudius were both the brother of the proclaimed King. They both lived in their older brother’s shadow and were envious of their success. Claudius and Scar’s envy led them to kill their brothers which allowed them to seize the throne. "The serpent that did sting thy father’s life/Now wears his crown. ( I V 38,39 )" "Here’s my little secret, I killed Mufasa." To keep their newly claimed throne Scar and Claudius had to guarantee that there would be no interference from their nephews. Both Hamlet and Simba were led astray from their home by their uncle, therefore guaranteeing no interference. "The associates tend, and every thing is bent/For England."( IV III 45,46) "Run away! Run away and never return!" In Hamlet and The Lion King the main characters were betrayed by their uncle by the murdering of their father and

Information System in Global Business Today Essay

1. What are the inputs, processing, and outputs of UPS’s package tracking system? Inputs: firstly, the scannable bar-coded should be pasted to the package, there are some information on the scannable bar-coded, like the sender, the destination, and the time of the package arrive. And then, customer could get own labels by UPS. For example, people could go to the UPS web site and use special software to download this information. The data off labels would be delivered to the UPS’s computer centre that nearest final destination, before the package pick up. Furthermore, workers should download these labels information by using UPS software and establish some special delivery route for every driver; people should consider some factors that affect package transmission, like traffic, weather conditions, and the location of every stop. Processing: there are some points that through from the sender and the receiver. Bar code equipment could scan labels to get some package information and send these data to the centre computer. By this way, customer also could check package information from web site, customer could check the data that extreme detailed, it contains delivery routes, calculates hipping route, determining time in transit, and so on. Outputs: first of all, the data that collected from web site are transported to the centre computer and back to the customers. Moreover, UPS also provides some tools that convenient customer to visit own web site, like Cisco system, it can be embed UPS function.