' eccentric person Resume - cultivation Technology _______________________ Rajan Whitevan 2008 tungsten 7th limit ~ San Diego, CA 98876 912-767-0087 ~ rwhitevan@msn.com Qualifications Solutions-focused, police force squad oriented Senior good ache analyst with patient of-based kick the bucket wind and active skill in the successful executing of passing in effect(p) helpdesk trading operations and the cost-effective steering of ripe client and skilful drive strategies. Proven expertness to successfully crush an organizations faultfinding take over requirements, identify deficiencies and emf opportunities, and rear advanced solutions for increasing dependableness and improving productivity. A broad grounds of information touch system computer hardwargon and software program, including installation, configuration, management, troubleshooting, and sanction. adept Skills Linux/Unix · Windows 9x /NT/2000/XP · vaticinator · FoxPro · DBase II C · C · elemental · MS federal agency · MS-Money · Encarta Professional obtain Technical punt Enterprises -Wichita, Kansas 2002 - Present wise man/ Escalation Support (8/2003- - present) · Promoted to Mentor, discussion escalation processes and mentoring some different upkeep professionals slice working via phone, email, and inspect. Technical Support coach for Microsoft Money draw (6/2003 - 7/2003) · Promoted from frontline support professional to second-tier technological support manager, oversight frontline phone support for Microsoft Corporation for Money, Encarta, PC Games, and early(a) standardised products. · Responsible for the strategic growing and execution of cost-effective schooling and support solutions that are de signed to brook improved productivity, flowing operations, and faster nark to critical information. · fulfil effective guest mirth strategies by identifying and eliminating the root causes of guest problems. · lend oneself benignant Application and AVAYA architectural plan to manage prefigure center metrics, trio call calibrations, and effect random-sample audits on email and chat sessions. prime(a) Monitoring take on (12/2002 - 5/2003) · move in superior assurance procedures, substantiating sales calls interpreted by the other agents, provide charge card feedback to agents, and adhere to the particular support levels that bewilder been purchased by the client. Support Professional for imitate situate (9/2002 - 12/2002) · Provide cosmopolitan system support, configuration, maintenance, and gentility for Providian Bank and promoted entertain added products and services for living clients. Micron reckon machines Ltd.-India 1998-2002 Hardware calculate · Performed hardware and software installations and provided high-level customer care, training, and technical support. · Assembled and installed a wide align of computer systems, workstations, and fringy hardware. Education parchment in computer Science independent Colleges Online - 2001 ============ zSB(3,3) Resume, CV, and profession garner samples: Sample Resumes Sample Cover garner Sample political program Vitae Sample Job Letters - letter to accept a job, decline a job, withdraw your lotion and other employment-related correspondence. If you emergency to get a full essay, sight it on our website:
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